Great news! We are able to provide the majority of the products without charging VAT if you are an eligible customer meeting HMRC rules. Here’s how it works.

If you are ‘chronically sick or disabled’ and the goods or services are for your own personal or domestic use, when you are in the checkout complete a short form called the Disability VAT Exemption declaration. You’ll see the order total recalculates as VAT is removed. (If it doesn’t, then make sure you have filled in all fields, including the date).

This is how you get to the Disability VAT Exemption declaration once you are in the checkout :-

You or a family member or carer can complete the “Disability VAT Exemption” on your behalf if you wish. A person is ‘chronically sick or disabled’ if he or she is a person:-

  • with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
  • with a condition which the medical profession treats as a chronic sickness

The definition does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb. If you are unsure, you can read the Government explanation here or get guidance from your GP or other medical professional. When completing this declaration, remember to set the date, so that the order total can recalculate.

Charities have a slightly different declaration to make. Charities will only qualify for “Charity VAT Exemption” where the goods are made available by the charity to a disabled person for their personal or domestic use.